How to set up your Blue Cross coverage with Hero Dispatch

If you are a Canadian veteran, you may be eligible for coverage of your medical cannabis through Medavie Blue Cross. We handle the paperwork and the billing. To be eligible you need to be a veteran with an awarded condition and hold a medical document issued by a healthcare practitioner.

Step 1: Get your medical document

If you are registered with another licensed producer, use our transfer form, or ask your current provider to fax your document to 1-833-392-1180.

If you do not have a provider yet, complete our application. A licensed practitioner reviews it, usually within two business days, and issues a medical document if you are eligible.

Either way we create your account for you. There is no separate sign-up.

Step 2: Blue Cross application

Once we have your medical document, our team prepares and submits your Blue Cross coverage application on your behalf. You do not need to do anything at this stage.

Step 3: Approval and welcome call/email

Medavie Blue Cross reviews the application and confirms once you are approved. You get an automated email the moment the approval reaches our system, and a member of our team calls you to walk through ordering and make sure you know how to use your coverage on the first order.

Need product sooner? Our bridge order policy

Blue Cross authorization can take up to two weeks. Bridge orders exist so you do not have to wait for the paperwork to clear.

To request one, find your VAC Decision Letter, the document listing your service-connected awarded conditions, and email a copy to [email protected]. We review it and, if you are eligible, enable a bridge order so you can start shopping straight away.