How do I activate my account?

Your account is created automatically when you apply for a medical document or transfer one to us, so there is nothing to activate on your side. What we need from you is documentation.

Send your VAC Decision Letter to [email protected]. It is the letter listing your service-connected awarded conditions, and you can download it from your My VAC Account portal under Communications or Letters. We'll add it to your file so we can set up your Blue Cross billing.

Once we have your medical document and your VAC letter, your account can order with no out-of-pocket costs. If Blue Cross authorization is still in progress, ask us about a bridge order so you do not have to wait.

To sign in, go to My Account and log in with the email address on your file. If you have not set a password yet, use "Forgot your password?" to set one.